Frequently Asked Questions (FAQ)

FAQ 1. I’ve forgotten my password or it has expired.

Expired passwords can be reset using the link

If you have forgotten the password you will need to contact the IT Service Desk at or by Online Service Desk


FAQ 2. Why do I need to change my password periodically?

The University’s IT Policy requires that you change your CampusID password (used for email/Wi-Fi Campus/library resources etc.) at least every 90 days. Password expiry is one of several methods used to reduce the likelihood of the password for an account becoming known to anyone other than the account owner. You will receive an email reminder a few weeks before your password expires.


FAQ 3. How do I access email student online?

Log in to the Outlook Web App using your email address and CampusID password.


FAQ 4. How do I set up my email software to access student email?

Take a look at our email client configuration pages.


FAQ 5. How do I connect to Campus?

If you have a computer with Windows 7 or newer, OS X 10.7 or newer, or an iOS device (iPhone, iPad, iPod touch), then you can download the quick guide for a wide range of devices.


FAQ 6. My Campus network connection doesn’t work.

This could be caused by a variety of factors. Some things to check:

  • Do other people near you have similar problems? If so, it may be a problem on your local network, so contact IT Help Desk
  • Does the problem apply to all applications (e.g. email, web access, etc.)? If all activities are affected, it’s likely to be a specific problem relating to the  expired password, for example.
  • Has the connection suddenly stopped working? If so, check all your wi-fi  setup and restart your device.
  • One occasional cause of disconnection is that your machine has been detected as having been infected with malware and has been blocked from using the network – contact your local IT support staff for advice on this.